Cap Rock Inspirations, LLC Policies

Shipping outside of the United States

Currently Cap Rock Inspirations ships to locations in the United States, including Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. If you live outside of the US, including Canada, use the Contact Us form to provide us your shipping location and the items you are interested in ordering. We will email you back with the shipping costs specific to your location and instructions on how to place your order.

Shipping & Handling

Cap Rock Inspirations uses the US Postal Service (USPS) for all of our shipping needs. Each orderable item in our shopping catalog has shipping and handling costs based on the first item ordered, and a price for each additional item ordered.

Floorcloths are shipped in their own individual shipping container, therefore the shipping and handling is per item ordered. Other items ordered may be combined into one shipping container, as appropriate, supporting the discount in shipping and handling fees.

Orders cannot be split and shipped to multiple addresses; all items within an order will only be shipped to one address. If you want to ship to multiple addresses, you will need to place separate orders.

Shipping Insurance

Ordered floorcloths will be insured at replacement value. Insurance for those items is not optional. We feel that the small cost of shipping insurance is well worth the peace of mind in case of those items are lost or damaged during shipment.

If we have Questions regarding your Order

All orders are filled based on the order form submitted and double-checked prior to shipment. If we have any questions regarding your order, we will email you using the email address you provide with your order. If your order is complex or you have special requirements, please use the optional instructions field within the order form to provide us with appropriate details regarding to your order.

The time it takes to resolve questions regarding items within your order could affect its ship date. We will do our best to contact you promptly with any questions, and appreciate your diligence in responding to our questions so we can complete your order and get it shipped out to you.

When Can You Expect to Receive your Item?

We pride ourselves in the handcrafted nature of our merchandise. Many of our stock items are made to order. In some cases, we depend on sub-contractors for items used to produce our merchandise. If an item or its components are in stock, you can expect your order to be assembled and shipped within 3 - 4 business days from the date of your order. If we have to wait for components from a sub-contractor, that time could be extended. If we have any questions regarding your order, we will need to resolve them before we can fill your order. If we find that the expected shipping date will be longer than 3-4 business days, we will notify you by email. Be assured that we will do our best to get your order processed as soon as possible.

Customized, personalized or custom-designed merchandise may take 10-15 business days or longer to produce, depending on the item ordered. If we find that the expected shipping date will be longer than 10-15 business days, we will notify you by email.

Item Returns

Our job at Cap Rock Inspirations, LLC is to keep our customers happy by providing both high quality products and customer service. We will gladly accept any return of our stock items within ten (10) days from date of receipt of your order. Personalized, customized or custom-design items cannot be returned.

We personally inspect each and every item shipped, therefore you should never receive a product that is defective. All orders are filled based on the order form submitted and double-checked prior to shipment; therefore you should never receive an incorrect item.

No refunds will be issued for any used or damaged items (Note: Items damaged or lost during shipment are covered in our Claims policy below). No refunds will be issued for shipping charges.

The following steps must be taken in order to process the return of a stock item for full credit of its purchase price:

  1. Use the Contact Us form to request a return authorization number. We will process your request and send you an email with your return authorization number. Print a copy of that email with the authorization number and include it in the box with the item to be returned. We will not accept any returns without a return authorization number.
  2. Include a copy of the packing slip and the completed return form in the box used to return the item.
  3. Write the return authorization number on the outside of the box being shipped. Ship return package to:

    Cap Rock Inspirations, LLC
    P.O. Box 325
    Cañon City, CO 81215
  4. You are responsible for making sure that the item arrives back to us in excellent condition. We recommend that you insure the item for its full replacement value. If the package is lost or damaged during shipping and you have not insured it appropriately, your return credit will not be honored.
  5. No refunds will be issued for shipping charges.

You must obtain a return authorization number before shipping merchandise back. You are responsible for the shipping costs of all returns. If the item is damaged in transit, please refer to our Claims policy.

Customer Service

At Cap Rock Inspirations, LLC we are committed to pleasing our customers and building a long-term relationship. Please use our Contact Us form on the web site to report any concerns. Please feel free to use the Contact Us form to share your thoughts on the site, all comments welcomed. We will respond to your email as soon as possible, normally within 2-3 business days.

Claims - Lost or Damaged Items

We pack everything we ship with extraordinary care and diligence.

Any claims concerning lost or damaged shipments must be submitted to us using our Contact Us web site form within 10 days of ship date in order for us to consider your claim.

Floorcloths are insured for replacement value, so if those items are lost or damaged by the USPS (US Postal Service) then they will be covered, but in some cases we may have to wait until USPS reimburses us before we resend your order. It could take up to a week for USPS to honor a claim.

Insured items that are damaged during shipment will require you to save the item along with all packaging and invoices. Once we file the claim through the USPS, we will email you a completed claim summary. You will need to print that claim summary and take it, along with the damaged item, the mailing container (including any wrapping, packaging, and any other contents received), to any Post Office. That Post Office will complete the claim processing so the item can then be replaced. In the case of damaged items, the wait time will be affected by the timeliness of this requirement.